Orders for in-stock merchandise ship within 24 hours. Freight will be added at the time of order. If item shows no weight, we will contact you. We will contact you if the shipping exceeds this estimated shipping charges upon order. Exact freight quotes are available. Items shipped directly from the factory will be F.O.B. from their factory location. Please note the normal shipping does not include lift gate service or inside delivery. Be sure to have enough help available to assist with unloading freight line shipments. Lift-gate and/or inside delivery service may be added for an additional fee. Residential and COD delivery may be available at an additional fee. Please notify us if shipping to residential home.

No returns will be accepted without the express authorization of Metro Supply & Equipment Co, and then only for damaged goods. Returns must be in original packaging or cartons. No cash refunds will be made. All equipment will be covered by manufactures warranty. Once equipment is installed and startup performed, original equipment manufactures warranty is in force. Service and inspection will be preformed by warranty repairs service of manufacture. Service calls on equipment without authorization or service calls made and not covered under warranty, customer will be responsible for service call. All equipment should be installed & connected by licensed & qualified commercial equipment installers. Returns can not be made due to under-sizing of equipment. Customers order constitutes agreement of these terms. New and unused stocked items may be returned (in the original cartons) within 5 days of the invoice date. Returns due to customer negligence or error will be subject to a restocking fee upon inspection of the item. Used and special order items may not be returned. A new and unused item that appears to be inoperable, but has no apparent damage, is considered defective. If the defective merchandise is used, our customer service department can assist you in contacting the manufacturer for warranty repair or replacement. Please contact our customer service department to obtain a return authorization number before returning any item. All returns must be freight prepaid. Returns sent C.O.D. will be refused.

The freight line or delivery service is responsible for any loss or damage. You are responsible for inspecting all shipments for any shortage or damage before the driver excepting delivery. Note any loss or damage on the delivery receipt before signing for the shipment. If concealed damage is discovered, you must save all cartons and packaging and request an inspection from UPS, Federal Express, or the appropriate trucking company immediately. Damage must be reported within 5 days. Do not return damaged merchandise to without authorization. This will waive your right to file a claim or receive proper credit for the item.

All equipment should be installed & connected by licensed & qualified commercial equipment installers, to insure warranty coverage by manufactures. Installation by any other may result in loss of manufacture's warranty. All warranty coverage is subject to the manufacture's warranty. Please contact manufacture for warranty coverage.