Orders for in-stock merchandise ship within 24 hours. Freight will be added at the time of order. If item shows no weight, we will contact you. We will contact you if the shipping exceeds this estimated shipping charges upon order. Exact freight quotes are available. Items shipped directly from the factory will be F.O.B. from their factory location. Please note the normal shipping does not include lift gate service or inside delivery. Be sure to have enough help available to assist with unloading freight line shipments. Lift-gate and/or inside delivery service may be added for an additional fee. Residential and COD delivery may be available at an additional fee. Please notify us if shipping to residential home.

No returns will be accepted without the express authorization of Metro Supply & Equipment Co, and then only for damaged goods. Returns must be in original packaging or cartons. No cash refunds will be made. All equipment will be covered by manufactures warranty. Once equipment is installed and startup performed, original equipment manufactures warranty is in force. Service and inspection will be preformed by warranty repairs service of manufacture. Service calls on equipment without authorization or service calls made and not covered under warranty, customer will be responsible for service call. All equipment should be installed & connected by licensed & qualified commercial equipment installers. Returns can not be made due to under-sizing of equipment. Customers order constitutes agreement of these terms. New and unused stocked items may be returned (in the original cartons) within 5 days of the invoice date. Returns due to customer negligence or error will be subject to a restocking fee upon inspection of the item. Used and special order items may not be returned. A new and unused item that appears to be inoperable, but has no apparent damage, is considered defective. If the defective merchandise is used, our customer service department can assist you in contacting the manufacturer for warranty repair or replacement. Please contact our customer service department to obtain a return authorization number before returning any item. All returns must be freight prepaid. Returns sent C.O.D. will be refused.

The freight line or delivery service is responsible for any loss or damage. You are responsible for inspecting all shipments for any shortage or damage before the driver excepting delivery. Note any loss or damage on the delivery receipt before signing for the shipment. If concealed damage is discovered, you must save all cartons and packaging and request an inspection from UPS, Federal Express, or the appropriate trucking company immediately. Damage must be reported within 5 days. Do not return damaged merchandise to without authorization. This will waive your right to file a claim or receive proper credit for the item.

When your package arrives, check it thoroughly. By signing the freight
bill clean, you acknowledge that the items and merchandise being delivered
is properly packaged and is in good physical condition. Make notes on the
freight bill detailing any damage noted. All claims for damage must be made
directly to the freight company and are not the responsibility of Metro
Supply & Equipment Co. Verify that there is no concealed damage. Open all
cartons before accepting delivery to verify that there is no damage.
It is not the carriers' responsibility to bring all merchandise to the end
of the truck for the customer to unload. They may or may not help bring the
merchandise inside the building. Inside delivery and lift gate services must
be chosen upon ordering. If liftgate option is not available upon checkout,
please contact us.
If nobody will not be at the shipping address to accept delivery of your
product, you should consider shipping the item to an address where someone
you trust will be available to sign for your package. Please note that we
are not able to adjust the shipping address once a package has shipped.
If a freight company attempts a delivery, and is unable to due to reasons
that are under the customers control, re-delivery fees may apply.If an order
is canceled after delivery or you refuse delivery of goods, you will be
responsible for round trip freight of the merchandise plus any restocking,
applicable storage, and restocking fees.

All equipment should be installed & connected by licensed & qualified commercial equipment installers, to insure warranty coverage by manufactures. Installation by any other may result in loss of manufacture's warranty. If you have any questions on installation, please contact the manufacture for installation proceedures. Return all original warranty registration cards or complete all warranty registration proceedures per manufacture's requirements. Please contact manufactures for any questions.

No returns on shipments outside of the United States and/or on Special Voltage Types for International Shipping. No returns will be accepted without the express authorization of Metro Supply & Equipment Co, and then only for damaged goods. Metro Supply is not under terms of responsibility for freight damage during shipments. Damage due to freight shipping must be claimed by the customer, through freight company. Returns must be in original packaging or cartons. No cash refunds will be made. All equipment will be covered by manufactures warranty (Contact Manufactures for warranty coverage on International shipments outside the United States). Once equipment is installed and startup performed, original equipment manufactures warranty is in force. Service and inspection will be preformed by warranty repairs service of manufacture. Service calls on equipment without authorization or service calls made and not covered under warranty, customer will be responsible for service call. All equipment should be installed & connected by licensed & qualified commercial equipment installers. Returns can not be made due to undersizing of equipment, voltage or gas types

Customer order constitutes agreement of these terms.

Important information:

Please note that our international customers are responsible for all import duties/tariffs, customs/brokerage and other fees associated with the order. All international orders are based on International Standard FOB (Freight On Board) terms with prepaid shipping conditions. Remember that because we cannot be responsible for the delivery and customs of other countries, all orders must be sent at customer's risk.

Invoices and shipping lists WILL be packed with international orders. You may or may not be subject to duties or import taxes on your purchases--we will not include invoices with false information.

Terms & Conditions Policy