How To Return or Cancel an Item

RETURNS:
1 - You must first get a Return Goods Authorization Number.

Ø     You can do this by filling out the form below. 

Ø   No package will be accepted without a prior RGA approval number clearly printed on the outside of the package.

2 - Please include a copy of your receipt with your product return.

3 - Simply send the item back to our main shipping center at:

Metro Supply & Equipment Co.

1846 East Broadway

Alton , IL 62002

DO NOT send it back to the address that may be on the box your order came in.

We ship out from various warehouses throughout the country, but we only accept returns at our Alton facility in Illinois .

Metro Supply & Equipment Co. may inform you, in some cases, to return equipment or parts directly to manufacture’s warehouse or distribution center.

You will be notified on where to ship to upon return approval.

CANCELS:
1 - To cancel an order or a backorder that has not yet shipped, simply e-mail us at Returns@MetroSupplyCo.com

     with your order information and we will cancel the item(s) and credit your charge card.

2 - To cancel an order if the order has already been shipped out to you, simply follow the instructions above for "Returns" instead.

CREDITS:
1 - Once credit request is received and/or your product has been returned to and received by us, your credit card will be credited less the standard 25% restock fee. 

Ø     Some equipment manufactures may require 30% or more restocking fees.

Ø     Equipment may not be returned due to warranty or repair issues.

Ø     All equipment warranty issues are subject to the manufacture’s warranty

Ø     No returns on electrical parts

Please allow up to thirty days to see your credit on your next billing cycle credit card statement.

Complete this form to request Return Goods Authorization (RGA#) number. Red indicates required fields.

Top of Form

Request For Return Goods Authorization

 

Name:

Company:

Address:

City:

State Zip

Country:

Phone:

Fax

Email:

 

Item(s) to be returned:

Invoice Number:

 Part #

Item Description
(Brand/Model)

 

Please provide the reason for return:

Is the product in the original packaging?
Yes No
Metro Supply & Equipment Co. will not accept any items not in the original package.

Has the product been used?
Yes No

If Yes: (If No, proceed to submission area below.)

For how long? Days Weeks

If the product has been used, please provide a detailed description of the products condition.

All products sold by Metro Supply & Equipment Co. come complete with the manufacturer's warranties. Commercial equipment may not be returned due to manufacture warranty repair. Contact the manufacture's warranty repair center for more information. You may return any unopened, unused or defective product to us postpaid within 30 days of purchase when accompanied by the original sales receipt and with authorized return. Any items returned without authorized return will subject to restocking charges or no refund for non-returnable items. Sorry, but special order items, non-stock items, commercial equipment and electrical parts may not be canceled or returned.

When submitted, your request is sent to our returns department for approval.

When approved, you will be sent an email with a return authorization number.

If your return request is denied for any reason, you will be notified as to the reason and how to obtain further assistance.

Please follow these directions carefully and check all information before submitting.

If you have any questions, please contact us at 618-465-0147 or by E-mail at Returns@MetroSupplyCo.com

We Sincerely Thank You & We Hope For A Continued Business Relationship

Metro Supply

Metro Supply & Equipment 1846 East Broadway, Alton , IL 62002 Phone 618-465-0147

Website: www.MetroSupplyCo.com    E-mail: MetroSupplyCo@charter.net

Restaurant Equipment & Supplies, Institutional & Janitorial Supplies.

We proudly promise fast, efficient service to all of our customers.

Store Hours: Monday-Friday 9:00 to 5:00. Closed Weekends